RETURNS

What happens if there’s something wrong with my order?

Don’t worry, it just happens sometimes! Just contact me with your order number, invoice, and email, at hello@idylliquegarden.com and I’ll take care of that for you immediately!  While I take the greatest care to ensure that your order gets to you correctly, I take great pride in packing your orders ourselves, so mistakes can, unfortunately, happen!  Please note that, due to health concerns, I cannot accept any products which have been opened or used. 

I’m missing an item from my order, please help!

Contact me with your order number, email, and a copy of your invoice, and I’ll send the item out to you! 

I bought a product and I’ve decided I want to return it. How can I go about this?

I’m sorry to hear you didn’t like your item! I’ll happily accept back any item within 30 days of purchase, and issue a refund back into your account.  There are a few things to keep in mind for your product to be eligible for return: 

• Please ensure the package has not been opened, and that the hygiene seal is still intact. 
• Any product which appears to have been used will not be eligible for refund or return. 
• Any item returned must be in the original packaging. 
• Returns are free of charge within Malta. You can contact me and I will take care of your return.

If you’re interested in exchanging, please make sure to provide proof of purchase with your return, and to specify which product you’d like as a replacement. Should the item be out of stock, I can offer alternative choices for you.

PLEASE BE AWARE THAT THE FOLLOWING CANNOT BE RETURNED AND ARE NOT EXCHANGEABLE:

• Due to hygiene reasons, foundations, concealers, nail products, lip glosses, lip primers, mascara, mascara bases, liquid liners
• Products on special offer
• Seasonal Products
• Gift sets

Oops, my product has been damaged during transit! What do I do?

No worries! Please contact me to assist you. Provide your email address, order number, and a picture of the damaged item, and I’ll send you a new one, free of charge! I try to pack your items so that this doesn’t happen, but I’ve got your back if it does.