ALL ABOUT SKIN
I only have scars / spots, which products do you recommend?
I have pimples as well as scars / spots blackheads enlarged pores what should I choose?
I have painful microcysts, which products are right for me?
Can I combine accutane with your products?
How quickly do we get results?
Can I use makeup in combination with your products?
Does the Gemme clear oil make the skin oily?
Can we be allergic to one of your products?
Why do you advise us not to combine conventional skincare products with the use of your products?
CAN I CONTACT YOU PERSONALLY ?
I’m always available if you have any question regarding a product or an ingredient, please do not hesitate to write to hello@idylliquegarden.com it will be a pleasure to speak with you.
ABOUT IDYLLIQUE GARDEN’S PRODUCTS
Why idyllique Garden ?
Welcome to our beautiful garden, the best place to find the purest & most effective organic skincare products.
Are all the products you sell organic ?
It’s our first priority! For your health and for the environment, our labels guarantee the fiability, As you know we campaign against greenwashing!
Are all the products you sell cruelty-free ?
Yes! It is something that we don’t miss out! We are proud to have the label cruelty-free.
Are all the products you sell vegan ?
Most of all our products are Vegan, when there are, it is always specified in the description and as well with vegan label placed on the products.
How do you know which chemicals to avoid in your organic beauty products ?
Cosmetic health professional and graduate, I choose for you the best cosmetic formulas.
I always choose brands that meets my criteria, I scrupulously check the full list of ingredients with the precious help of the website Trustaboutcosmetics, As well ethical and production methods utilized are verified.
I only work with brands that pass my rigorous criteria, Plus we are not affiliated with any of the brands we do have.
Can I use Idyllique Garden products if I am pregnant ?
You will find a specific mention for any products which are sustainable for pregnant women with the dedicated stamp ”Pregnancy Safe”
Do you have a shop ?
I’m very glad to have my products displayed in Valletta at Perruche (French clothing shop) and you will find all our body care products.
SHOP & SHIP
DO YOU SHIP ANYWHERE ?
At the moment I do only ship in Malta & Gozo.
DO YOU HAVE A SHOP ?
I’m very glad to have my products displayed in Valetta at Perruche (French clothing shop) and you will find all our body care products
RETURNS & EXCHANGES
What if I want to cancel my order ?
Under the distance selling regulations you have the right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Can I return the order I have received ?
Idyllique Garden is offering a refund on unopened items and returned to us within 28 days of receipt provided they are in their original resalable condition. You can simply return the item/s to us at our address, They must be in their original condition.
NOTE: Products on Special Offer cannot be returned. As well, for reasons of hygiene, certain items such as mascaras, eyeliners, lip balms, lip glosses, deodorants and products for intimate use are non-returnable unless they remain sealed or are faulty.
Contact us any time for such a query and regarding the process of the return,
There is a damaged/wrong/missing item in my order.
So sorry to hear that your order is incorrect or missing or even damaged, please contact us immediately via our email hello@idylliquegarden.com.
Also, please leave your order number, your name and your order number, a full details of the problem and whether you require a refund or a replacement.
We will then advise on how to proceed.
Damages, defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return.
We will make arrangements for a replacement to be delivered free of charge.
You will be asked to send back/collect the damaged or wrong item in its original packaging, so please keep the products.
